FAQ's

Do you take custom requests?

Absolutely! We love to create custom projects, whether it's a one of a kind item, or a batch order. Please see our request form: Custom Request

Once the request is submitted, we'll reach out with any questions and schedule a free 30 minute consultation if needed/wanted.

What types of products can Vivid Valley Engrave?

We can engrave the following materials, and more:

  • Wood
  • Acrylic
  • Anodized and powder coated metals
  • Leather and Leatherette
  • Glass
  • Rock (such as Slate)
  • EVA Foam

What we cannot currently engrave:

  • Bare Steel products
  • Most plastics
  • PVC, Vinyl, Pleather, Artificial Leathers
  • Polystyrene Foam
  • Trademarked logos that the requester doesn’t own or have permission to use
  • Firearms

What items can Vivid Valley cut?

With the laser, we can cut the following types of materials, and more:

  • Wood
  • Acrylic
  • Leather and Leatherette
  • EVA Foam

With the CNC, we can also cut the following types of material:

Thicker:

  • Wood
  • Acrylic

What Sizes can Vivid Valley cut/engrave?

With the laser, we can cut and engrave the following sizes of material:

  • Internal: 26”w x 14”h x 8.4”d
  • Extended bed: 19.6”w x 118”h x 0.55”d

Can I pick-up an order?

At this time, we do not have a store front. For that, we're happy to schedule a local delivery for free at a location we can decide throughout the project.

Are your products going to be impacted by tariffs?

Our products most certainly will be impacted by tariffs, but we are currently unsure about the extent. The products we create from sheet goods (book holders, plant stakes, sliding book boxes, etc.), could be less impacted than our products we personalize (Slate coasters, tumblers, awards, etc.). We will be adjusting when we know the extent and share any details possible.

Do you sell wholesale?

Absolutely! Go to our Wholesale page to learn more!